Privacy Policy
Still & Loved Photography
Last Updated: August 2026
1. We respect your privacy
Still and Loved Photography respects your privacy and is committed to protecting the personal information of our clients, website visitors and subscribers. We comply with the Australian Privacy Principles contained in the Privacy Act 1988.
This Privacy Policy explains how we collect, use, store and disclose your personal information.
"Personal information" means information or an opinion about an identified individual or an individual who is reasonably identifiable.
2. Collection of personal information
(a) We may collect personal information when you:
Submit an enquiry through our website
Book a photography session
Download our Session & Collections Guide
Subscribe to our email list
Purchase products or services
Contact us by phone, email, social media or through our website
Participate in promotions, surveys or giveaways
(b) The personal information we collect may include:
Name
Email address
Phone number
Postal address
Details relating to your photography session
Payment information (processed securely through third-party payment providers)
Information about your family or session preferences that you choose to provide
Any other information you voluntarily provide to us
(c) If you provide photographs, comments, reviews or other content to us, you consent to us storing and using that information in accordance with this Privacy Policy.
3. How we collect your personal information
We collect personal information directly from you when you interact with us online, over the phone, via email, through social media, or in person.
We may also receive personal information from trusted third-party services that assist us in operating our business, such as our booking system, gallery software, payment providers and email marketing platform.
4. Use of your personal information
We use your personal information to:
Respond to enquiries
Provide photography services
Process bookings and payments
Deliver galleries, products and artwork
Communicate important information about your session
Send our Session & Collections Guide or other requested information
Improve our services and customer experience
Send occasional marketing emails, special offers or photography updates where you have opted in
You may unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails or by contacting us directly.
5. Disclosure of your personal information
We may disclose your personal information to trusted third parties where necessary to operate our business, including:
Payment providers
Website hosting providers
Gallery delivery services
Album and print suppliers
Email marketing providers
Professional advisers including accountants, insurers and legal advisers
We may also disclose personal information where required by law or where necessary to protect our legal rights.
Some third-party providers may store data outside Australia. Where this occurs, we take reasonable steps to ensure your information is handled securely.
We will never sell your personal information to third parties.
6. Photography, images and marketing
With your permission, photographs created during your session may be used for:
Our website
Social media
Marketing materials
Advertising
Portfolio purposes
Photography competitions or professional awards
Your image will only be used where you have provided permission through your photography contract or separate written consent.
If you choose not to allow image use, your decision will always be respected.
7. Security of your personal information
We are committed to protecting your personal information.
We take reasonable steps to safeguard your information from misuse, interference, loss, unauthorised access, modification and disclosure through secure digital systems and trusted third-party providers.
While we take reasonable precautions, no method of electronic transmission or storage can be guaranteed to be completely secure.
8. Access to your personal information
You may request access to the personal information we hold about you.
If you believe any information we hold is inaccurate, incomplete or out of date, please contact us so we can correct it.
Requests can be made by emailing us at:
Email: hello@stillandloved.com.au
We may refuse access where permitted under the Privacy Act 1988 (Cth).
9. Email marketing
If you choose to join our mailing list, we may occasionally send you:
Photography tips
Session announcements
Promotions
Seasonal offers
Business updates
You can unsubscribe at any time by clicking the unsubscribe link in any email or contacting us directly.
10. Cookies and website analytics
When you visit our website, we may automatically collect technical information including:
Browser type
Device information
Operating system
Pages viewed
Time spent on our website
Referring websites
This information helps us improve our website and user experience.
Our website may use cookies and similar technologies. Most web browsers accept cookies automatically, but you may disable cookies through your browser settings.
11. Third-party websites
Our website may contain links to other websites.
We are not responsible for the privacy practices or content of third-party websites. We encourage you to review the privacy policies of those websites before providing personal information.
12. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business or legal obligations.
The most current version will always be available on our website.
13. Contact us
If you have any questions about this Privacy Policy or wish to make a privacy complaint, please contact us.
Still and Loved Photography
Email: hello@stillandloved.com.au
We will acknowledge your enquiry or complaint and respond within a reasonable timeframe.